Terms and Conditions

Ruana Soul Studio — Effective Date: June 10, 2026

1. General Information

This website is operated by Ruana Soul Studio ("Ruana Soul Studio," "Company," "we," or "us"), a creative agency based in Melbourne, Australia. By accessing or using this website, you agree to be bound by these Terms of Use.

2. Services Overview

Ruana Soul Studio provides creative and marketing services including:

  • Branding and visual identity design
  • Web design and development
  • Photography and videography for events
  • Social media content creation
  • SEO and digital marketing strategy

All services are provided subject to separate written agreements and project-specific terms.

3. Project Engagement

Submitting an inquiry or contact form does not establish a formal client relationship. A client relationship is established only when:

  • A project proposal is accepted
  • A written agreement is signed by both parties
  • Deposit or initial payment is received

All projects are subject to availability and require a signed contract before work commences.

4. Payment Terms

Payment terms are specified in each project agreement and typically include:

  • Deposit requirement (typically 50% upfront)
  • Progress payments for multi-phase projects
  • Final payment before delivery of final assets

Late payments may incur interest or project suspension. All prices are in Australian Dollars unless otherwise specified.

5. Intellectual Property

All content on this website is the property of Ruana Soul Studio. Client project deliverables are subject to:

  • Full IP transfer upon final payment
  • Ruana Soul Studio retains rights to showcase work in portfolio
  • Third-party assets (fonts, stock images) remain under their respective licenses

Work-in-progress materials remain Ruana Soul Studio property until final payment is received.

6. Project Revisions and Cancellations

Revision policies are specified in project agreements and typically include:

  • Limited revision rounds (typically 2-3)
  • Additional revisions billed at hourly rates
  • Scope changes require written agreement and adjusted pricing

Cancellations may result in forfeiture of deposit and payment for work completed to date.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate project briefs and materials
  • Timely feedback and approval at each milestone
  • Securing necessary permissions for third-party content
  • Final proofreading of all deliverables

Delays caused by client response times may extend project timelines.

8. Limitation of Liability

To the fullest extent permitted by law, Ruana Soul Studio shall not be liable for:

  • Any indirect or consequential damages
  • Losses arising from third-party services or platforms
  • Project delays caused by client factors

Liability is limited to the total amount paid for the specific project in question.

9. Website Content

All content on this website, including text, design, and portfolio work, is the property of Ruana Soul Studio unless otherwise noted. No content may be reproduced, distributed, or used without prior written consent.

10. Third-Party Services

This website may contain links to third-party services or platforms. Ruana Soul Studio is not responsible for the privacy practices, content, or availability of third-party websites.

11. Modifications

Ruana Soul Studio reserves the right to modify these Terms of Use at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Use shall be governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

13. Contact

Ruana Soul Studio

Melbourne, Victoria, Australia